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Mar
11

 

Follow the instructions below to check the status of your application:

Step 1: Open URLhttp://pmnls.hec.gov.pk/student_details.php

Step 2: Select your University City, University, Campus and Department then Click on Filter Result to populate the list of applied student.

Step 3: Enter your Full name in Search Box to view the status of your application.

 


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Nov
17
How to Update your academic Profile accurately
Posted by Higher Education Comission 2 on 17 November 2015 11:25 AM

 

Only those students who registered themselves in the previous Prime Minister's National laptop scheme but didn't receive their laptop will be eligible to Update Profile.

For proper Understanding Download Manual OR

For video guide click on  New Registration

OR

Follow the instructions to update your profile:

Step 1:

Open the link http://pmnls.hec.gov.pk and Select your city and university and enter your CNIC to access your information.

Step 2:

Click on Update and enter your email and password that was previously shared by helpdesk on your email account and click Submit to Login.

Note:

  •    Any change of email request will NOT be entertained.
  •    In case you forgot your personal email password , see general instructions.
  •    In case you forgot the password of helpdesk portal, you can retrieve it by using FORGET Option.

Step3:

After Login, Click on Update Academic Profile and fill the form completely.

Note: You will be allowed to update your academic details only ONCE so, please enter your correct information. Once you click on Submit, you will NOT be able to access this option again.


if you cannot find Your relevant department/Degree Program then contact focal person of the university to add and update.

Update All Academic Data of your Profile as on 30th June' 2015, as per the policy of Prime Minister's National Laptop Scheme (Passed exam i.e Annual/Semester).

Then, Click Submit to update your profile.

General Instructions:

  •  You can check your status from this link: http://pmnls.hec.gov.pk or contact your university focal person.
  •  Save your time by keeping a track of your password in future, in order to avoid any inconvenience.

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Sep
9
How to Claim Haier Laptop Warranty?
Posted by Samiya Tariq on 09 September 2015 01:15 PM

Download Manual: http://pmyouth.hec.gov.pk/downloads/Haier_Warranty_Claim_Manual_Revised.pdf

OR

Follow the instructions to Claim your Haier Laptop Warranty

Step 1: Open URLhttp://helpdesk.hec.gov.pk/ in the browser. Login Page will be opened, enter your email id and password and click Login.

Note:  In case you forgot your password, click Lost password and enter your email id where HEC will send a reset link. Click on that link and set a new password for your helpdesk account.

Step 2: Click on Submit a Ticket and select option Haier from the dropdown list, then select Haier radio button after which you need to select Service & Support from the dropdown available and then click Next.

Step 3: Select Category & Type of Issue according to the problem you are facing e.g. Select Laptop Hardware Problem, if your LCD is damaged and select Laptop Software Problem in case of blue screen error.

Step 4: Select your nearest Haier service center and enter your address then select priority based on the issue e.g. it should be Critical for LCD Damage but for issues in web cam, priority should be set as Medium.

Step 5: Enter your message by stating your issue in detail along with your Phone number so that Haier will contact you. If you want to attach any document then attach it by clicking on Add File button and then click Submit for successful submission of ticket.

Step 6: Student can view their tickets by clicking on My Tickets after which they can view details of all tickets submitted by them.

Step 7: Open the ticket you submitted for Haier Laptop Warranty Claim by clicking on it and use Add Reply to send a response to Haier when you receive any message from Haier.

Note: Haier will contact you within 24 hours. If you didn’t reply to your submitted ticket after the contact of Haier person till 48 hours, then your ticket will be automatically closed.

Haier Terms & Conditions for PMNLS:

  • Student will visit Haier service center or Laptop Authorized Service Center (ASC) with student card copy, CNIC copy and filled laptop warranty card copy.
  • Student should show their original student card and CNIC to Haier service center or Laptop authorized center (ASC).
  • If student have no student card, then he/she should provide the university acknowledgment letter head to Haier service center or Laptop ASC.
  • If anyone else brings the Laptop to Haier SC/ASC, then He / She should bring the above mentioned documents on behalf of the student to whom laptop is issued.
  • After launching his/her laptop complaint on HEC Student Portal, Student will visit the service center within 48 Hours.
  • After submitting his/her unit at Haier service center, student will send an acknowledgment message on the HEC Student Portal.
  • After the complaint registration, if student fails to visit the Haier service center or Laptop ASC within 48 Hours, its complaint will be canceled automatically.
  • Once the complaint is canceled, Student will need to launch new ticket for getting laptop after sale services

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Mar
10
PTCL EVO Activation Guide-Phase I
Posted by Higher Education Comission 2 on 10 March 2015 06:41 PM

Download Guide : http://pmyouth.hec.gov.pk/downloads/Student_Guide.pdf

OR FOLLOW Below Step for Evo Activation .


Step 1:
Open the link “http://helpdesk.hec.gov.pk/ ” in your browser. It will open a page as shown below. Fill the ‘Login’ form fields with your email address and password. After filling both fields, press ‘Login’ button.

After successful login, you will be redirected to the page.

Step 2: Click on either of the ‘Submit a ticket’ options.

Step 3: Select ‘Ptcl’ option from the dropdown present on ‘Submit a Ticket’ page.

Step 4: Click on the ‘PTCL’ radio button.

Step 5: Select ‘EVO Activation Cell’ option from the dropdown list as illustrated below and press ‘Next’ button.

Step 6: Fill the ‘ticket details’ form by Entering EVO MDN , ESN Number with Contact Detail and press ‘Submit’ button to submit your ticket.

Note: Focal Person also share this with student who have already Issued Laptops and EVO!


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Feb
2
Login Link for Students
Posted by Higher Education Comission 2 on 02 February 2015 02:12 PM

Dear Focal Person

please guide the student to Login to HEC helpdesk webportal using below link,

Make sure they are not Using Focal Person Account Link & secure your account credentials as well

http://helpdesk.hec.gov.pk/

 


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